Privacy Policy: Veteran Life Australia

Last Updated: March 13, 2026

1. Introduction

Veteran Life Australia (“we”, “us”, or “our”) is committed to protecting the privacy of our clients and website visitors. This policy outlines how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

In providing support for DVA entitlements and veteran services, we may collect: Personal Identifiers: Name, date of birth, and contact details. Service History: ADF service details and operational experience. Sensitive Information: Health status, disability information, and DVA file numbers (collected only with your explicit consent). Financial Information: Details necessary for financial service coaching or claim support.

3. How We Collect Information

We collect information directly from you when you: Fill out forms on our website. Contact us via phone or email. Engage in consultations regarding DVA claims or referrals.

4. Purpose of Collection and Use

We use your information to: Facilitate access to DVA entitlements and health care cards. Provide guidance on lump sum payments and Permanent Impairment claims. Refer you to specialised financial or health services. Communicate updates regarding your claims or our services.

5. Disclosure of Personal Information

We may disclose your information to: The Department of Veterans’ Affairs (DVA) for claim processing. Third-party service providers (e.g., financial coaches, medical professionals) with your consent. Legal authorities if required by law. Overseas Disclosure: We do not typically disclose personal information to overseas recipients. If this changes, we will update this policy accordingly.

6. Automated Decision-Making (ADM)

In compliance with 2024/2026 reforms to the Privacy Act: We do not currently use automated computer programs to make decisions that significantly affect your rights or interests. If we implement AI-driven assessment tools in the future, this policy will be updated to explain the types of information used and the nature of the decisions made.

7. Data Security

We take reasonable technical and organisational steps to protect your data from unauthorised access or disclosure. This includes encrypted storage for sensitive health and service records.

8. Access and Correction

You have the right to access the personal information we hold about you and to request corrections. Please contact our Privacy Officer at info@veteranlife.com.au to make a request. We will respond within 30 days.

9. Complaints

If you believe we have breached the APPs, please contact us first. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.