Veteran Life Pty Ltd
Our Commitment to Professional and Ethical Advocacy
This Code of Conduct outlines the professional, ethical and operational standards required of every advocate and staff member at Veteran Life Pty Ltd.
It exists to ensure the veterans we serve receive advocacy that is professional, transparent and centred on their long-term wellbeing.
Every member of the Veteran Life team is required to uphold these standards as a condition of their role.
Veteran-First Principles
Veteran Life operates on a veteran-first model of care and advocacy.
Our role is to guide, support and advocate — while ensuring veterans remain in control of their own pathway.
This means:
- The health, wellbeing and long-term stability of the veteran are our primary priorities
- We provide honest, realistic assessments of claims
- We do not guarantee specific outcomes
- We support informed decision-making at every stage
Integrity and Transparency
Professional integrity is fundamental to effective advocacy.
We operate within the professional standards required by the Institute of Veterans’ Advocacy (IVA) and the Advocacy Training and Development Program (ATDP).
Veteran Life advocates commit to:
- Providing accurate and truthful information
- Maintaining clear and transparent communication
- Acting ethically in all professional interactions
- Avoiding conflicts of interest wherever possible
Trauma-Informed Care
Veteran Life recognises that many veterans have experienced physical and psychological trauma during their service.
Advocacy must never compromise the wellbeing of the veteran.
All advocates are trained in Trauma-Informed Care principles to ensure our services:
- Promote emotional and physical safety
- Build trust through transparency
- Restore choice and control to the veteran
- Avoid practices that may cause re-traumatisation
Professional Standards and Accreditation
All Veteran Life advocates maintain professional accreditation and operate under appropriate supervision requirements.
These safeguards ensure consistency, accountability and professional competence.
This includes:
- Maintaining current ATDP accreditation
- Participating in mandatory Continuing Professional Development annually
- Operating within their accredited scope of practice
- Ensuring Level 1 advocates work under supervision of Level 2 or Level 3 advocates
Our Ongoing Commitment
Veteran Life Pty Ltd remains committed to delivering advocacy services that reflect the highest standards of integrity, professionalism and veteran-centred care.
We honour the service of veterans by ensuring our conduct reflects the trust placed in us.
Accountability and Complaints Oversight
Veteran Life Pty Ltd is a member of the Institute of Veterans’ Advocacy (IVA) and participates in the IVA National Complaints Framework.
We maintain transparent records and internal oversight processes to ensure accountability across all advocacy activities.
Veterans have the right to raise concerns, provide feedback or lodge complaints without fear of disadvantage.
view complaints and Feedback pathway
Professional Responsibility
Every Veteran Life advocate and staff member is personally responsible for maintaining the ethical standards outlined in this Code of Conduct.
Any breach of these standards is subject to internal review and appropriate disciplinary action in accordance with our organisational policies.
Professional conduct is not optional. It is a fundamental requirement of advocacy.